TERMS & CONDITIONS OF STAY

TABLE OF CONTENTS

• Article 1: Purpose & Acceptance of Terms

• Article 2: Booking Procedures & Occupancy Rules

• Article 3: Online Booking Process

• Article 4: Direct Booking Process

• Article 5: Payment Terms & Schedule

• Article 6: Prices, Rates & Additional Fees

• Article 7: Stay Modifications

• Article 8: Last-Minute Bookings & Right of Withdrawal

• Article 9: Cancellation Policy & Refunds

• Article 10: Arrivals

• Article 11: Departures & Departure Instructions

• Article 12: Security Deposit (Caution)

• Article 13: House Rules, Residence Life & Services

• Article 14: Insurance & Liability

• Article 15: Pets

• Article 16: Swimming Pool Rules

• Article 17: Data Protection (GDPR)

• Article 18: Website & Visuals

• Article 19: Force Majeure

• Article 20: Complaints & Consumer Mediation

• Article 21: Evidence Agreement, Entirety & Disputes

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3. ONLINE BOOKING PROCESS

Booking is made online on the establishment's official website according to the following steps:

1. Stay Selection: The client selects their dates and accommodation according to their needs (number of persons, availability, and preferences).

2. Choice of Options and Supplements: The client selects, where applicable, the additional services desired (linen options, presence of a pet, baby equipment, etc.).

3. Acceptance of T&C: The client reviews and expressly accepts these General Terms and Conditions of Sale (via a mandatory checkbox) before finalizing their request.

4. Deposit Payment: The booking is firmly validated after the effective payment of the 30% deposit via the secure Stripe platform.

5. Confirmation: Upon payment validation, a confirmation email summarizing the details of the stay (dates, accommodation, options) is automatically sent to the client. The T&C remain accessible at any time on the website. A detailed summary document can be provided upon simple request.

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4. DIRECT BOOKING PROCESS

For requests made by email ([email protected]) or telephone, the establishment registers the booking and sends the client a quote including a secure Stripe payment link.

• Payment Methods: The 30% deposit can be paid by bank card via the provided link, or upon request, by bank transfer or check.

• Validation & Confirmation: The booking is definitively confirmed upon receipt of the deposit. A confirmation email summarizing the details of the stay (dates, accommodation, options) and the validated quote is then sent to the client.

• Option Period: In the event of payment by bank transfer or check, the dates are held for a period of 8 days. Failing receipt of payment within this period (and after a reminder), the option is cancelled.

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5. PAYMENT TERMS & SCHEDULE

• Payment Schedule:

  • More than 32 days before arrival: Payment in two installments — 30% deposit upon booking, with the balance due at J-31.

  • 31 days or less before arrival: Full payment in a single installment at the time of booking.

  • Payment Facility: Payment installments may be granted upon request if timelines allow, subject to compliance with the amounts due according to the cancellation scale (cf. ARTICLE 9).

• Payment Methods:

  • Online bank card (Stripe), bank transfer, or check (for direct bookings).

  • ANCV Holiday Vouchers (Chèques-Vacances): The balance of the stay may be paid partially by ANCV check — exclusively for Mini-Villas and Large Villas belonging to the company SARL Résidence Ogliastrello — according to the following sliding scale:

    • Total rental amount between €0 and €1,800: maximum ANCV share of 20% of the total amount.

    • Total rental amount between €1,800 and €4,000: maximum ANCV share of 15% of the total amount.

    • Total rental amount between €4,000 and €6,000: maximum ANCV share of 10% of the total amount.

    • Please note: Payment by ANCV check, even partial, is only accepted in the case of a direct booking (excluding online platforms).

• On-site Payment:

  • No credit card terminal (POS) is available within the establishment.

  • Direct Bookings: Payment of the balance upon arrival is authorized only if the client chooses to pay in cash or by check (or ANCV according to the conditions above).

  • Adjustments & Supplements: If optional services are added after booking or if adjustments are noted upon your welcome (such as the presence of an unmentioned pet initially), additional payment is simply made upon your arrival by cash, check, or ANCV (depending on eligibility).

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6. PRICES, RATES & ADDITIONAL FEES

• Prices are quoted in Euros, all taxes included (TTC), excluding tourist tax.

• Additional Person: €15 per person per night, applicable beyond the base capacity (cf. ARTICLE 2). This amount is calculated automatically online if the number of occupants is entered correctly during booking.

• Optional Services & Paid Amenities:

  • Bed Linen: Offered as an option (rates specified when selecting options during booking).

  • Pets: Billed as an extra according to current rates (cf. ARTICLE 15).

  • Electric Vehicle Charging: A charging station is available at the entrance of the residence. This service is subject to a fee and accessible upon prior request to management.

• Tourist Tax: Collected according to the municipal scale in force.

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7. STAY MODIFICATIONS

Any request to modify dates or accommodation must be made as early as possible, remains subject to availability, and can only be considered for a stay during the same calendar year:

• Modification 32 days or more before arrival: Free of charge. The 30% deposit is fully transferred to the new booking (for the same year).

• Modification between 31 and 16 days before arrival: Retention of a flat-rate penalty equal to 30% of the initial stay amount.

• Modification 15 days or less before arrival: Treated as a cancellation and subject to the cancellation conditions of Article 9.

In all cases, the rate is adjusted according to the prices applicable to the newly chosen period.

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8. LAST-MINUTE BOOKINGS & RIGHT OF WITHDRAWAL

• Last-Minute (Commercial gesture): For any booking made between 14 days and 3 days before arrival, the client benefits from a 48-hour grace period after booking to cancel (up to the legal check-in time). The full amount will be refunded, minus non-recoverable bank fees.

• Absence of Right of Withdrawal: In accordance with Article L. 221-28 12° of the French Consumer Code, accommodation services provided on a specific date or at a specific periodicity are not subject to the 14-day right of withdrawal.

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9. CANCELLATION POLICY & REFUNDS

Any cancellation request must be notified by email to the establishment. Cancellation fees apply to the total amount of the stay according to the scale below:

• Shortened Stay: Any stay interrupted or cut short by the client does not entitle them to any refund.

• Bank Fees: In the event of an authorized refund, non-recoverable bank transaction fees charged by the payment platform remain the responsibility of the client and will be deducted from the refunded amount.

• Unforeseen Events & Force Majeure:

  • Cases of Force Majeure: By way of derogation, in the event of force majeure (external, unpredictable, and irresistible event within the meaning of Article 1218 of the French Civil Code), sums paid may be refunded or transformed into a credit note for postponing the booking to a period similar to the originally booked period.

  • Daily Life Mishaps: Personal everyday obstacles (illness, hospitalization, transport problems, or cancelled flights/ferries) do not legally constitute a case of force majeure. The cancellation scale above applies (it is strongly recommended to take out personal cancellation insurance). However, for these situations, a stay modification may be considered (cf. ARTICLE 7), providing a more flexible and advantageous alternative to pure and simple cancellation.

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10. ARRIVALS

• Arrival Time & Appointment: Welcoming takes place by appointment previously agreed upon with the establishment (Marion at +33 6 69 52 96 00 or Antoine at +33 6 10 25 34 55), set by default at 5:00 PM if no time has been specified by the client.

• Early Arrival: Early arrival may be accepted exclusively by appointment, and remains subject to availability as well as the successful completion of the accommodation preparation (cleaning).

• Key Handover Procedures: An appointment is scheduled for your welcome. If this appointment is not respected, in the absence of news from you, or in case of late arrival (even if notified in advance), key handover will take place independently. The necessary instructions will then be sent to you remotely to allow you to settle in peacefully.

• Formalities: Definitive access to the accommodation remains conditioned upon verification of the number of participants (cf. ARTICLE 2) and the submission of the deposit (cf. ARTICLE 12).

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11. DEPARTURES & DEPARTURE INSTRUCTIONS

• Departure Time (Check-out): Departures must strictly take place no later than 10:00 AM to allow the teams to proceed with the preparation and cleaning of the accommodations for subsequent arrivals.

• Departure Instructions: The accommodation must be returned in a respectful condition. Before leaving the premises, clients agree to follow the instructions below:

  • Dishes: Washed, dried, and put away in their original location.

  • Waste: Bins emptied and no food residue left in the accommodation.

  • Ventilation & Air Conditioning: Air conditioning must be turned off, and windows left open to promote air renewal (except in bad weather).

  • Bed Linen & Towels: Dirty linen must be gathered and placed in the striped bag provided for this purpose (located under the bathroom vanity unit). Linens and comfort elements (sheets, towels, mats, cushions) must remain inside.

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12. SECURITY DEPOSIT (CAUTION)

A security deposit is required prior to entering the premises to guarantee the return of the premises in good condition as well as payment for any damage, failure to follow departure instructions, or breach of usage rules.

• Security Deposit Amount: The amount varies depending on the type of accommodation booked:

  • €300: For Mini-Villas (Rosula, Murza, Ogliastru, Loriu) and the F3 Garden-Level Apartment Bella Vista.

  • €500: For Large Villas (Pettirossu, U Bagu), the Allivettu Villa, and the F4 Garden-Level Apartment Altezza.

• Submission Procedures:

  • The security deposit is made by check on the day of arrival.

  • Special Case (Foreign Clientele): For guests not having a checkbook, the deposit may be paid in cash in a sealed envelope, and will be returned on the day of departure after the exit inspection.

• Usage Rules Impacting the Deposit:

  • Non-Smoking Environment: All accommodations are strictly non-smoking.

  • Pets: Pets are under no circumstances allowed on beds and sofas (please bring their own basket or blanket).

• Return, Cashing & Deductions:

  • The security deposit is returned to the tenant after departure (by postal mail for checks), provided no damage or breach of the rules above has been noted.

  • In the event of damage or failure to follow cleaning and usage instructions, the check may be cashed (or the envelope retained up to the cost of restoration). The establishment undertakes to notify the client by email within a maximum period of 10 days after departure, upon presentation of the necessary supporting documents.

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13. HOUSE RULES, RESIDENCE LIFE & SERVICES

• Conviviality Services & Loan Equipment:

  • Beach Accessories: Beach umbrellas and toys are lent free of charge to residents, subject to availability.

  • Bakery: A baker passes through the residence every morning around 8:00 AM (from June to August). Payment for purchases is made directly to the independent provider.

• Community Life & Respect for Premises: Occupants must respect the peace and quiet of the premises and the neighborhood. The establishment reserves the right to terminate the stay in the event of a manifest breach of good neighborly rules or intentional damage.

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14. INSURANCE & LIABILITY

• We strongly advise our clients to insure themselves against travel hazards.

• Holiday Insurance (Assurance Villégiature): This extension of your comprehensive home insurance can generally be activated free of charge with your insurer for the duration of your stay. It protects you in the event of damage for which you are responsible in the accommodation.

• Cancellation Insurance: The establishment does not offer its own cancellation insurance. However, we recommend:

  • Checking the guarantees linked to your bank card (Visa Premier, Gold Mastercard, etc.), which often include cancellation coverage if the stay was paid for with that payment method.

  • Failing that, taking out independent travel insurance (such as Chapka, ADAR, or Trustiway) to cover resolution fees provided in Article 9 of these terms.

• The establishment declines all responsibility in the event of theft, loss, or damage to tenants' personal effects, as well as in the event of a lack of insurance coverage by the client.

• Liability & External Networks: The establishment cannot be held liable in the event of malfunction, slowdown, or interruption of external networks (electrical grid power cuts, internet/Wi-Fi network outages, or disruptions on public water distribution networks), as these depend exclusively on external providers or public managers.

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15. PETS

Pets are admitted subject to prior acceptance, mandatory declaration at the time of booking (cf. ARTICLE 2), and payment of the dedicated supplement (cf. ARTICLE 6):

• Quotas and Sizes Allowed:

  • 1 single pet allowed per accommodation for medium to large sizes (up to 30 kg).

  • 2 pets allowed exclusively for very small dogs (maximum 5 kg per animal).

• Stay Rules:

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  • Pets are not allowed in the swimming pool area (cf. ARTICLE 16).

  • For the comfort and peace of mind of everyone, owners ensure the cleanliness of the premises, regular ventilation of the accommodation, and make sure that the pet does not disturb the peace of the residence (and respect the prohibition of access to furniture provided in Article 12).

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16. SWIMMING POOL RULES

The swimming pool is a shared relaxation area. Its use implies acceptance of the following rules:

• Access and Hours: Open from 8:00 AM to 8:00 PM (early April to late November). Night swimming is strictly prohibited. Unheated pool.

• Safety: Children under 13 must be accompanied by a parent. Running or diving is prohibited.

• Hygiene: Mandatory footbath passage. Pets are prohibited. Food, drinks, and cigarettes are banned within the pool enclosure.

• Community Life: Flippers and large inflatable mattresses are reserved for the beach. Balls are tolerated only during periods of low attendance.

• Liability: Management declines all responsibility in the event of an incident or accident related to non-compliance with these instructions.

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17. DATA PROTECTION (GDPR)

Information collected during your booking is necessary for processing your request and managing your stay.

• Use: Your data (name, email, telephone) is used exclusively by Résidence Ogliastrello. We commit never to resell it to third parties.

• Rights: In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, and delete your data. To exercise this right, simply contact us by email.

• Retention: Your data is kept for the legal duration necessary for invoicing and tax obligations.

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18. WEBSITE & VISUALS

The establishment strives to regularly update the photographs and information presented on its website to faithfully reflect the reality of the premises. Nevertheless, given refreshing works and improvements frequently made to accommodations (evolutions in decoration, furniture, or layouts), these visuals have no contractual value and do not constitute a strict commitment regarding the exact layout of the accommodation upon arrival.

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19. FORCE MAJEURE

The establishment cannot be held responsible or considered at fault in the event of non-performance of its obligations resulting from a case of force majeure as recognized by French jurisprudence.

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20. COMPLAINTS & CONSUMER MEDIATION

• Complaints: Any complaint must be sent by email as soon as possible.

• Mediation: In the event of an unresolved dispute, the client may appeal free of charge to an approved consumer mediator.

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21. EVIDENCE AGREEMENT, ENTIRETY & DISPUTES

• Evidence: The validation of the online booking constitutes an electronic signature having the same value as a handwritten signature between the parties. The user's IP address is recorded as proof.

• Entirety & Modification: These terms, supplemented by the stay file, constitute the entire agreement between the parties. Management reserves the right to modify these T&C at any time; the applicable version is the one in force on the day of booking.

• Applicable Law & Jurisdiction: These terms are subject to French law. In the event of a dispute, and failing amicable resolution or recourse to the mediator, the competent courts will be those determined by general consumer law rules applicable in consumer matters.